Fair treatment based on work completed
Refund and cancellation policy
Refund, cancellation and rescheduling terms for Host Flowhub visa proof-of-funds document review appointments.
Before work starts
Cancel in writing within 48 hours of payment and before review work starts for a full refund. If we cannot accept the agreed document set or meet the confirmed delivery date, we offer a full refund. Statutory consumer rights remain unaffected.
After review work starts
Once a reviewer has begun reading or indexing records, completed work is non-refundable. If less than half of the agreed review is complete when you cancel, we may refund the unused portion after deducting work performed and any non-recoverable secure-transfer or bank charges. When half or more is complete, no refund is normally available, but we may provide the findings completed to that point.
A visa refusal, changed appointment, dissatisfaction with an authority’s rules, or a decision not to submit does not make a completed review refundable. We sell independent review time and findings, not a particular visa result.
Rescheduling, missing records and no-shows
A follow-up call can be moved once without charge when at least 24 hours’ notice is given. Late cancellation or non-attendance uses the included call; a replacement is quoted separately. If agreed records are missing, the delivery date pauses. A delay beyond ten working days may be treated as client cancellation.
Scope changes and urgent fees
Replacing the original account, sponsor or source-of-funds trail after work starts is new work, not a correction. Any added fee is confirmed first. A priority fee is refundable only if we fail to deliver by the priority date for reasons within our control.
We do not purchase physical materials or hold deposits for this service. Any advance amount is applied directly to reserved reviewer time and becomes subject to the stages above.
Requesting a refund
Email info@host-flowhub.digital within 14 days of the event giving rise to the request. Include the booking name, invoice reference, cancellation reason and preferred contact details—do not resend financial documents. We acknowledge requests within two working days and decide them within seven working days.
Approved refunds return to the original payment method where possible and are processed within 10 working days after approval. Bank settlement can take longer. Exceptional illness, bereavement or circumstances beyond reasonable control are considered individually and do not reduce rights granted by law.